The University of Nose

What is our MISSION?

POP QUIZ

Core Values: WHAT they are is WHO we are.

Core Value #1: We SOLVE PROBLEMS

Core Value #2: We INNOVATE

Core Value #3: We TEAM PLAY

Core Value #4: We EXCEL

Core Values Promise

Core Values Quiz

Our OPERATING SYSTEM: How we function as an organization.

3 Lines of CARE

Line of Care: SINUS

Line of Care: SLEEP

Line of Care: ALLERGY

Wrap Up

QUIZ for Chapter 1: Welcome to the TEAM

Overview

HPI Builder

F.A.S.T. Database

Care2U

Root Cause Analysis

The TREATMENT SPECTRUMs

The Sinusoft Procedure

DreamBITE System

SMART CARE for Allergy Sublingual Drops

IOP = In Office Procedure Sinusoft Mini

Info Graphics

The CT ASK

Physiologic Nasal Airflow

MMT = Maximum Medical Therapy

EMA = our EMR

Finalize a Note + Protocols

Office 365 + CHATs + TEAMs

How we communicate BEST: Overview

Modtech

The SNOT QUIZ - Yuck!

Overview

TEAMS: How to CHAT

TEAMS: How to VIDEO or SCREEN SHARE

Text, Telephone, Email, or In Person

Watch, Learn, Do

Trello: Our SOPs

OVERVIEW of our Videos: Watch + Learn These

The Sinus Journey as a story: OVERVIEW

PHASE 1: On-board our HERO

PHASE 2: The Procedure

PHASE 3: The Recovery

OVERVIEW of Appointments

SINUS CONSULT: The Perfect Consult

MAXIMUM MEDICAL THERAPY: MMT

PROCEDURE PREP Appointment

PROCEDURE DAY

Care2U Post Procedure Virtual Appointments: (PP1 + PP2)

1st Post Procedure Visit

2nd Post Procedure Visit

3rd Post Procedure Visit

Synechia Division

Polyp Pathway

PROVIDERS: How we manage POST NASAL DRAINAGE

1. Our HERO

1.5 Hears about Us

The Villan: Sticky

3. Three Problems to Overcome

4. We Give Them our SMART Plan

5. Our Call to Action = Will the Hero Step Forward?

6. We Celebrate our Patients Success

Center Stage WELCOME!

The 5 STEPS to Making a New Consult: Overview

The WHY: EARS Part I

The WHY: EARS Part II

The WHY: THROAT/ TONSILS

The WHY: OTHER

The WHO: Which Provider to Match Patient With?

The WHO: New Consults with the PA

The HOW: Insurance Details

The DETAILS: Get those demographics -- easy speezy!

The PEARLS

EFFICIENT

Cash Pay = No Problem!

Overview: We help 30% of the Population LIVE A BETTER LIFE

EARS: 1st My Message to Patients

Ear Anatomy 101

Why Adults Get Ear Infections

Help Your Throat Here

We Help Nose Bleeds

Nasal Fracture = Start Here to BREATHE BETTER

Summary: We Help Patients Better

Centerstage is our Beautiful Face

Fix Problems as Far Up Stream as Possible = the SINUSES

How to answer the question "Do you treat..."

We are not SELLING, we are explaining how we help

OVERVIEW: Get that Patient Scheduled!

The BASICS of Scheduling Procedures

VIRTUAL Scheduling

Schedule an IOP

Schedule a BSP

Schedule 2 Stage Polyp Procedure

Overview

Cost

Value: Enjoy the UPSIDE

Value: Avoid the DOWN SIDE

Does the insurance cover this?

When will I learn the cost?

Cost range or guess?

Will this clear the infection?

How does the procedure work?

Tell me about the preop + about the medications you will use.

Tell me about the recovery

What to do until the procedure?

Will I be OUT = What's it like?

How do I know it worked?

It's a wrap

The Perfect Consult: Use the Checklist

MA taking brief history: Have you tried...

New Patient MA Check-list

How we will get FLOW - baby!

OVERVIEW: FLOW vrs PEARL lessons

FLOW STEP 1: The Meet & Greet

FLOW STEP 2: Room + Intake + Presentation

FLOW STEP 3: Provider Handoff

FLOW STEP 4: Provider Prep

FLOW STEP 5: Provider Hello

FLOW STEP 6: CT

FLOW STEP 7: Success Box

FLOW STEP 8: TREATMENT SPECTRUM Observe

FLOW STEP 8: TREATMENT SPECTRUM Medicate

FLOW STEP 8: TREATMENT SPECTRUM Procedure vrs Surgery

FLOW STEP 9: Decision Process

FLOW STEP 10: SCHEDULING

PEARL: How Do We Make Decisions:

PEARLS STEP 1: The Meet & Greet

PEARL STEP 3: HAND-OFF to the PROVIDER

PEARL STEP 5: Provider HELLO

PEARL STEP 6: CT part 1

PEARL STEP 6: CT part 2

PEARL STEP 7: The Success Box

PEARL STEP 7: Creating the Treatment Journey

PEARL STEP 8: The TREATMENT SPECTRUM = Observe

PEARL STEP 8: The TREATMENT SPECTRUM = Medicate

PEARL STEP 8: The TREATMENT SPECTRUM = Procedure vrs Surgery

PEARL STEP 8: Sinusoft Procedure = part 1

PEARL STEP 8: Sinusoft Procedure = part 2

PEARL STEP 9: Finalize Decision

Check Your Knowledge: Master these concepts = Master the NEW CONSULT

Overview of Treatment Spectrums: 1:56

List of all Treatment Spectrums: 3:00

Sinus Treatment Spectrum #1 Endoscopy: STS #1

STS #1: Ski the Moguls Baby!

STS #1: Observe

STS #1: Medicate

STS #1: Root Cause Analysis

STS #1: What Else?

Overview of SINUS Treatment Spectrum #2 CT Scan (STS #2)

STS #2: Observe

STS #2: Medicate

STS #2: Procedure vs Surgery

STS #2: Ski the Moguls BABY!

STS #2: Why does it work?

STS #2: Decision Time

Provider Only Needs to Know 2 Things

How to Pull Up a Patient for a CT

How to Calibrate the CT

Intro = the PERFECT CONSULT (5 min)

#1 Room Pt, Intro Videos + #2 Review HPI Builder (5 min)

#3 WE KNOW YOU (2:30 min)

#4 The PE + ROOT CAUSE ANALYSIS = Endoscopy or CT SCAN (1:30 min)

ENT Providers will CT SCAN = "The Ask" (1 min)

#5 Become Familiar with the NOTE (2:30 min)

#6 Complete Your Note (3:30 min)

#7 Messaging Next Steps (1:30 min)

#8 Finish Visit - Dictate Summary with Pt (2:30 min)

#9 Finalize Note = Your Done! (2 min)

ENT: Develop the PERFECT TREATMENT PLAN we call it the ROAD MAP 2 RECOVERY (1 min)

The WRAP UP = Just like Disney Land (1 min)

QUIZ: The PERFECT CONSULT (30 min)

OVERVIEW (1 min)

#1: Design the ROAD MAP 2 Recovery: the STARTING POINT (1 min)

#2: Where Are We Going = CREATE the DESTINATION (5 min)

#3: Create the ROAD MAP 2 RECOVERY (7 min)

#4: Describe the TNT Procedure (2 min)

Overview Conversion Rate

We are COOL baby!

The WARM HANDOFF Overview

Warm Handoff PART 1: The Docs Steps

Warm Handoff PART 2: The Introduction

Warm Handoff PART 3: For only the BEST

The POWER of the CONVERSION RATE

OVERVIEW = What is EMA anyway

Think about EMA like a Library

Master the Preop Paperwork

Download our PROCEDURE INSTRUCTION ROADMAP + learn it!

Overview: Procedure Day FLOW

Walk Through Procedure Day

Procedure Day FLOW = Conclusion

Running Procedure Day Smoothly (30 secs)

Room Set Walk Through with Mod Tech (3 min)

Room Set Up (8 mins)

The Camera System (5 min)

Welcome patient + Navigation (3:30 min)

The ENT Led TIME OUT (2 min)

How to Prepare a Balloon (1:30 min)

Turning over the Room (9 min)

How to TURN OVER the Microdebrider (3 mins)

Nasal endoscopy Turn-over (1 min)

Overview: Learning to Place Sponges

Strategy For Sponge Placement: Sinus

Strategy for Sponge Placement: Septoplasty

Practice Placing Sponges Around the Cup

Scoping Equipment Overview

The FULCRUM

Placing Sponges with FRED

Next Level Scoping: Pulling it All Together (4:30 min)

Sponge Placement in ACTION:

MIXING MA: How to enter outside allergy test results into FAST

FAQ for PROCEDURES

Sports activity after procedure

Swimming after Sinusoft Procedure

What is the cracking in my head during the procedure?

When can I eat or drink?

Tympanogram: What is it?

OVERVIEW for Sleep Clinic

SLEEP CLINIC Appointments

OA New Consult

Scanning Appointment

Design Appointment

OA Delivery Appointment

1st Check Appointment

2nd Check Appointment

3rd check: MNC Sleep Clinic Follow Up Appointment

Annual Recall Appointment

SLEEP VOCABULARY TERMS

The "Circle of Life" for our SLEEP PROCESS

Mini SLEEP QUIZ